Terms and Conditions

These service terms govern access to and use of Sunrise Slots Casino’s website, player accounts, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these site terms. This page sets out the core rules, rights, and responsibilities that apply when you use our services so everyone knows what to expect.

Who may use Sunrise Slots Casino

Sunrise Slots Casino is intended for adults only. You must be of legal gambling age where you are located to open an account and play. In addition, certain promotions require a minimum age of 21 to claim. It is your responsibility to ensure online gambling is lawful where you are located. We may limit or block access from certain states, regions, or jurisdictions in line with applicable law.

Account registration made simple

To open an account you must register with accurate, current information and keep those details up to date. Accounts must be registered in the player’s own name, and each person may only hold the number of accounts permitted by the operator. We may refuse duplicate registrations and may require you to close extra accounts. You may be asked to verify your contact details, payment method ownership, or other account information before certain activity is allowed.

Identity checks and verification

We may request documents or information to confirm identity, age, address, or payment method ownership. Typical requests include government-issued ID, a recent utility bill, or payment screenshots. Verification is routine, and we may temporarily limit account activity, deposits, or withdrawals until the required information is provided. Failure to cooperate may result in account restrictions or closure.

How to use your player account

You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. Accounts are personal and must not be shared, transferred, sold, or used on behalf of someone else. If you suspect unauthorized access, contact support immediately. We may suspend or lock an account if we reasonably suspect unauthorized activity.

Deposits, withdrawals, and balances

Accepted payment methods include American Express, Bank Transfer, Bank Wire Transfer, Bitcoin Cash, Bitcoin, Cash Transfer, Discover, Dogecoin, Ethereum, Litecoin, MasterCard, Ripple, Tether, and Visa. Supported currencies include Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Tether, and USD.

Processing times, limits, and availability vary by method and by jurisdiction. Withdrawal requests may be reviewed, delayed, or subject to verification before approval. We aim for prompt payouts, and some transactions may be processed in under 24 hours, but timing depends on the chosen method and verification status. Reasonable checks may be applied to protect players and the platform, and any fees or holds will be disclosed where applicable.

Bonus rules you should know

Promotions, free spins, and deposit matches are subject to additional bonus terms. The standard welcome offer is a 200% deposit match up to $1,000 with a minimum deposit of $30 and a 30x wagering requirement on the bonus amount. That offer requires the bonus code SUN200, applies to slots and keno, and must be activated according to the cashier instructions.

General points to note:

• Bonuses may be sticky (non-cashable by default), and bonus balances may be deducted from winnings on withdrawal.
• Game contribution rates differ; slots, keno, bonus bingo, and scratch cards typically contribute 100% toward wagering, while other permitted games contribute at reduced rates.
• Some offers have time limits, eligibility conditions, or maximum conversion rules.
• Most deposit bonuses do not impose a general maximum cashout, while cashback offers may be limited to 1x the original deposit. VIP levels may allow special maximums, for example up to 5x on certain offers.
• Bonuses cannot be combined, are non-transferable, and are issued to individual accounts only. Suspected bonus abuse may result in refusal of bonuses, audited withdrawals, account restrictions, and a minimum 12% processing fee on deposits where abuse is detected. Players must have an account balance of $5 or less to claim non-deposit promotions. Some promotions may require the claimant to be at least 21.

Always read the specific promotional terms before participating. For full details on promotional conditions, see our bonus terms.

Game availability and access

Games are provided on a best-effort basis and may vary by location, device, or software. Games, features, and promotions can be added, removed, suspended, or modified at any time for maintenance, licensing reasons, or technical updates. We use third-party software, including Real Time Gaming, and availability may be affected by those providers’ changes or outages.

Fair play and prohibited behavior

Use of the site must be honest and lawful. Prohibited actions include, but are not limited to:

• using false information, multiple identities, or undisclosed shared accounts;
• colluding with other players, manipulating game outcomes, or exploiting system faults;
• using bots, unauthorized software, or automated methods to place bets;
• attempting chargeback abuse, fraud, or other deceptive practices;
• attempting to bypass regional or technical restrictions.

Engaging in prohibited behavior may lead to withheld winnings, account limitation, or closure.

When we may limit or close accounts

We may refuse service, restrict access, suspend promotions, freeze transactions for review, or close accounts where we reasonably believe the platform rules have been broken, verification is incomplete, suspicious activity is detected, or misuse has occurred. Actions taken are intended to protect players and the integrity of the platform and will be handled as fairly as possible.

Errors, mistakes, and technical problems

Occasionally, display errors, incorrect balances, mispriced offers, or game malfunctions may occur. We reserve the right to correct obvious mistakes and to take reasonable steps to address the consequences of technical errors. Where a genuine error affected game outcomes or the integrity of play, we will review the situation and take action in line with industry practice.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. Sunrise Slots Casino offers responsible gaming tools such as deposit limits, loss limits, session reminders, and self-exclusion options. If you need help or want to set limits on your account, contact support or visit responsible gaming. Support is available to help you manage play safely.

Intellectual property and permitted use

All site content, branding, text, graphics, and software are the property of Sunrise Slots Casino or its licensors. You may use the platform for personal, noncommercial play only. Copying, republishing, redistributing, or commercially exploiting site content without permission is prohibited.

Third-party providers and linked services

Certain games, payment processing, and technical services are provided by third parties. Those providers are subject to their own terms and operational limits. We are not responsible for third-party service outages, delays, or policies, but we will assist where we reasonably can.

Limitation of liability

To the fullest extent permitted by applicable law, Sunrise Slots Casino is not liable for losses or damages resulting from circumstances beyond our control, including technical interruptions, user error, unsupported devices, third-party failures, or force majeure events. This limitation does not affect consumer rights that cannot be excluded by law.

No guarantees

The website, games, and services are provided on an “as is” and “as available” basis. While we aim to provide continuous and correct service, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these site rules

We may update these conditions from time to time. The most recent version posted on this page will apply from the date it is published, unless otherwise stated. We encourage you to review these rules periodically to stay informed of any changes.

Related policies you should review

Other important policies that apply when you use the site include our Privacy Policy, our AML and KYC procedures, and our Cookie Policy. These documents explain how we handle your data and comply with regulatory requirements.

How to contact us

If you have questions about these conditions or about your account, contact our support team by email at support@sunrisecasinos.com or use the in-site chat feature during operating hours. Our support team can help with verification, payments, and account-related questions.

These rules are intended to create clear expectations for using Sunrise Slots Casino, its website, and related services. Continued use of the platform indicates that you accept and agree to these terms, and to any specific promotional conditions that apply when you claim offers.